Privacy Policy for Lion Lilies
Lion Lilies ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information when you visit our site, use our services, or interact with us. Our services include, but are not limited to, fresh flower arrangements, bespoke bouquets, event floral decor, plant sales, floral workshops, corporate floral services, gift delivery, and seasonal collections. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We collect various types of information in connection with the services we provide, which may include personal data.
- Information You Provide to Us: This includes information you provide when placing an order, registering for an account, signing up for workshops, subscribing to our newsletter, participating in a survey, or contacting customer support. This may include your name, email address, postal address, phone number, payment information (such as credit card details), recipient names and addresses for gift deliveries, and preferences related to floral designs.
- Information Collected Automatically: When you access or use our site, we may automatically collect certain information about your device and usage patterns. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use cookies and similar tracking technologies to facilitate this collection.
- Information from Third Parties: We may receive information about you from third-party sources, such as payment processors or delivery services, to fulfill our services, provided they share the information in accordance with their privacy policies and applicable laws.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To process your orders, fulfill gift deliveries, manage your participation in workshops, provide customer support, and manage your account.
- Communication: To send you order confirmations, service updates, newsletters, marketing communications (if you have opted in), and respond to your inquiries.
- Improvement and Personalization: To understand how you use our site and services, personalize your experience, and improve our offerings, site functionality, and marketing efforts.
- Security and Compliance: To detect and prevent fraud, maintain the security of our site and services, and comply with our legal obligations and policies.
3. Sharing Your Information
We do not sell your personal data. We may share your information with third parties in the following circumstances:
- Service Providers: We engage trusted third-party service providers to perform functions and provide services to us, such as payment processing, delivery services, IT and hosting services, analytics, and marketing. These providers have access to the personal information needed to perform their functions but are not permitted to use it for other purposes.
- Legal Requirements: We may disclose your information if required to do so by an applicable law, regulation, legal process, or governmental request to protect our rights, operations, or users.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
5. Your Rights
Under GDPR and other applicable data protection laws, you have certain rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that incomplete or inaccurate data we hold about you is corrected.
- Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Object: You have the right to object to our processing of your personal data under certain conditions, particularly concerning direct marketing.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
6. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or destruction. However, no internet transmission or electronic storage is ever entirely secure, so we cannot guarantee absolute security.
7. Transfers of Data Outside Singapore
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of Singapore. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Lion Lilies
18 Maxwell Road,
#09-10 Maxwell House,
Singapore, 069114,
Singapore
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.